Frequently asked questions

FREQUENTLY ASKED QUESTIONS

How can I pay?

You can pay for the products by PayPal, Credit Card, Bank Transfer. For the latter method, it is necessary to contact us either at the email
[email protected]
or at +39 3468497240

How can I track my order?

On the day the shipment takes place we will send an email with the link through which you can track your order.

When will you ship my order?

Shipments take place on Wednesdays and Fridays by Ferrari courier.

What are the delivery times?

Orders are shipped on Wednesdays and Fridays by Ferrari value carrier, delivery times vary by region and state, to find out more contact our Customer Service Department.

Can shipments outside the European Union be subject to taxes or customs charges?

Yes, deliveries to a non-European Union country may be subject to customs taxes and charges when entering an Extracee country. These taxes do not depend on Sergio Capone but on Customs in the destination country. Any tax and any customs charge shall be borne by the purchasing party. Sergio Capone cannot know in advance about any taxes and customs charges because they vary from country to country. We therefore urge you to inform yourself prior to ordering of these costs since the Customer’s failure to pick up the items from customs will result in customs charges being charged on the final refund.

To which countries in the world are shipments made?

We ship all over the world. To see the delivery times and the cost of shipping costs in your country, click here. The Cartier brand is shipped only within the European Union.

How much does shipping cost?

Shipping is always free.

Can I make a return?

Yes, it is possible to make the return within 10 days from the moment the delivery was made. You can request the return via e-mail at.
[email protected]
or by contacting us via Whatsapp at +39 3468497240 entering the order number and the reason for return.

How is the refund made?

The refund is made in the same way that the item was paid.

What are the payment methods?

You can pay for the products by PayPal, Credit Card, Bank Transfer. For the latter method, it is necessary to contact us either at the email
[email protected]
or at +39 3468497240

Are the items original and new?

Yes, we are authorized resellers of all the brands on our site. All items are original and new, they are sold in their packaging with warranty and / or certificate of authenticity of the brand.

How does the product arrive?

All items are shipped in their original box with warranty and / or certificate of authenticity of the brand. For all orders we make a gift box, in case you prefer not to receive it, or receive the necessary to make it separately, you must specify it in the notes when ordering.

ORDERS AND SHIPMENTS

How can I receive assistance with an order?

Please contact Customer Service at +39 3468497240 or by emailing [email protected].

How can I modify an order I just placed?

Please contact Customer Service at +39 3468497240 or by emailing [email protected]

I just finalized an order but haven't received any summary, what to do?

It may happen that the confirmation is sent a few minutes after placing the order. However, check your “Spam: e-mail may be in this folder depending on your e-mail account settings. If you have not received an email, please contact Customer Service

How do I purchase an item?

To purchase an item, you must enter the product tab, click on “Add to Cart” and follow the instructions below.

How can I pay?

You can pay for the products by PayPal, Credit Card, Bank Transfer. For the latter method, it is necessary to contact us either at the email
[email protected]
or at +39 3468497240.

How do I enter a promotional code?

At the top of the checkout you will find the words “Click here to enter your promo code.” Clicking will open a space provided where you can enter the coupon. Once the code has been entered, the total to be paid will automatically update with the discounted amount.

How can I track my order?

On the day the shipment takes place we will send an email with the link through which you can track the order.

Is it possible to give a timetable to the courier?

At the time of the order you can enter in the notes the time at which you would prefer to receive the delivery, we will report it to the courier. We cannot guarantee for the latter that guidelines regarding exact delivery time will be met, but Ferrari courier for delivery to individuals is used to always call before delivery.

I received an item that was damaged or not to my liking. How can I do this?

It is possible to make a return request within 10 days of the arrival of the item to the email
[email protected]
or via the Whatsapp number +39 3468497240.

If the courier does not find me at home, what happens?

In the event that the courier does not find anyone at the delivery, he can agree with the courier for a new delivery or contact us at +39 3468497240.

When will you ship my order?

Shipments take place on Wednesdays and Fridays by Ferrari courier.

Can I change my shipping address?

It is only possible to change your address by sending an email to [email protected] if the shipment has not already left.

What are the delivery times?

Orders are shipped on Wednesdays and Fridays by Ferrari value carrier, delivery times vary by region and state, to find out more contact our Customer Service Department.

Can I pick up my order at a boutique?

Yes, you can arrange a day to pick up your order in the store. To find out which are our points of sale click here.

When will an item be available again?

It depends on the product. In any case by contacting us via email or via Whatsapp at +39 3468497240 it will be possible to request a specific item. As soon as the product is available again, we will contact you.

Is shipping insured?

Yes, this protects both the buyer and us as sellers.

Are deliveries also made on public holidays?

No, deliveries take place on weekdays.

Can I enter two different addresses for shipping and billing?

Yes, in the phase of entering your data you must click on “Ship to a different address” by entering the way to deliver the shipment.

I haven't received my tracking code yet. How come?

If you have not yet received the tracking code, it means that the shipment has not yet started. As soon as it is, we will send an email with the link through you can follow your order.

Can shipments outside the European Union be subject to taxes or customs charges?

Yes, deliveries to a non-European Union country may be subject to customs taxes and charges when entering an Extracee country. These taxes do not depend on Sergio Capone but on Customs in the destination country. Any tax and any customs charge shall be borne by the purchasing party. Sergio Capone cannot know in advance about any taxes and customs charges because they vary from country to country. We therefore urge you to inform yourself prior to ordering of these costs since the Customer’s failure to pick up the items from customs will result in customs charges being charged on the final refund.

To which countries in the world are shipments made?

To find out if we can ship to your country please contact our Customer Service Department at +39 3468497240 or by email at
[email protected]

Which courier is my order shipped with?

We ship all orders by Ferrari value carrier.

How much does shipping cost?

Shipping is always free.

Is it possible to anticipate delivery?

No, the delivery times are the technical ones for order processing and delivery.

Can I cancel or modify my order?

If the order has not yet started you can write to us at the email
[email protected]
or contact us through Whatsapp at +39 3468497240. In this way you can either revoke the order or modify it. In the event that the shipment has already started, it is possible to request the return / exchange once the item has been received.

Can I order over the phone?

Yes, by contacting us at +39 3468497240 we can agree on the product and the payment method so as to complete the order by phone.

Will my order arrive in a gift box?

All orders are shipped with their own box, kit and certificate of authenticity, which in turn are packaged with paper and ribbons from our jewelry store. In case you prefer to receive the necessary packaging separately, so that you can view the product, you can write this in the order notes.

Can I attach a personalized message to my gift?

An accompanying card can be attached during purchase by choosing the “gift wrapping” option in the shipping section. You can enter a message within the “Greeting Card” section.

RETURNS AND REPLACEMENTS

Can I make a return?

Yes, it is possible to make the return within 10 days from the moment the delivery was made. You can request the return via e-mail at.
[email protected]
or by contacting us via Whatsapp at +39 3468497240 entering the order number and the reason for return.

In which cases can I make a return?

Within 10 days after delivery of the item, it can make a return for any reason. In the case of customized and/or peeled items, return is not possible.

When will I receive my refund?

The refund will be made after receipt of the shipment with the returned products. It is necessary that the products are in the same condition in which we first shipped them, stored in their packaging and complete with all the attached materials. If the return does not meet the conditions listed, the refund will not be made. Once the condition of the goods has been ascertained, the refund will take place within thirty (30) working days through the same payment method used by the customer to purchase: any customs charges will be deducted from the value of the returned purchase.

If I receive a damaged item, do I have to pay any expenses?

No, the customer will be entitled to a refund of the price, shipping costs and return costs for the return of defective products or delivered products that do not correspond to the order placed, or even in case of damage due to transport or errors in shipping.

How is the refund made?

The refund is made in the same way that the item was paid.

Can I change an item?

Yes, through the return request within 10 days of delivery of the order and communicating the new product you would like to buy.

When will the new item be shipped?

The item will be shipped after the arrival of the returned product and verification of the integrity of the item.

How should I deliver the package with the returned items?

The object must be stored in the same package and complete with all attached materials. We will email the waybill for the customer to print and attach to the package.

Do I have to book the courier for the return?

No, we will book the courier for the return of the object.

PAYMENT

How can I pay for my order?

You can pay for the products by PayPal, Credit Card, Bank Transfer.

What are the payment methods?

You can pay for the products by PayPal, Credit Card, Bank Transfer. For the latter method, it is necessary to contact us either at the email
[email protected]
or at +39 3468497240.

Can I pay on delivery or cash?

No, payment is not possible, either on delivery or cash.

I can't place the order by credit card or Paypal, how can I do it?

Contact our Customer Service, we will help you in resolving issues with payment.

If I choose to pay by bank transfer, how long will my order be shipped?

You have to wait until the balance has arrived on our current account to be able to start the shipment. It usually takes 2-3 working days for the payment to be visible on our bank account.

How can I tell if the payment was successful?

In the event that a payment has not been successful, an email will arrive in which it will be written that the order request has failed.

Was the payment of the order successful?

In the event that a payment has not been successful, an email will arrive in which it will be written that the order request has failed.

How will I receive the invoice or order receipt?

The receipt (or invoice) of the order can be found inside the package.

Products

Are the items original and new?

Yes, we are authorized resellers of all the brands on our site. All items are original and new, they are sold in their packaging with warranty and / or certificate of authenticity of the brand.

How does the product arrive?

All items are shipped in their original box with warranty and/or brand certificate of authenticity.

Where can I find the size of the objects?

In the product sheet of the object there are the measurements and relative details. Otherwise by contacting us via email or Whatsapp we will send you more detailed measurements.

How do I choose the right ring size?

To understand which size is most suitable click here.

Do you make engravings on jewelry and/or watches?

For information regarding this type of service, please contact us at [email protected] or via Whatsapp at +39 3468497240

I want information about a product feature not on the card. How do I do it?

Contacting us at email [email protected] or on Whatsapp at. +39 3468497240.

Are the items under warranty?

Yes, the duration of the warranty varies from brand to brand.

How do I search for a product on the site?

At the top left of any page you will find a small lens. Clicking on it will open the search bar through which he can search for any object.

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