Shipping is free on all orders.
Shipping times are around 3 working days for Italy and 5 for abroad with Ferrari courier, which specializes in delivering high-value items.
Returns are always possible within 10 days of receipt of the item, which must be returned in its box complete with the original kit with no tags removed. To request a return, you can contact customer service at [email protected] or contact us at +39 3468497240
Pursuant to art. 64 of Legislative Decree no. 205/06 the customer may exercise the right of withdrawal and return the product received, subject to the terms and conditions set out below.
The customer will be entitled to a refund of the price, shipping costs and return costs, for the return of defective products or products delivered that do not correspond to the order placed by the customer or in case of damage to the same due to transportation or errors in shipping by Sergio Capone srl.
You can make a return for any reason within 10 days of delivery. You can request the return in two ways:
- via e-mail to [email protected]
- by contacting us via Whatsapp at +39 3468497240
Once a return is requested, it is necessary that the item be placed back in the same packaging and complete with all materials attached. We will email the waybill for the customer to print and attach to the package. It will always be our concern to fix the collection by the courier.
The refund will be made after receipt of the shipment with the returned products. If the return does not meet the conditions listed, the refund will not be made. Once the condition of the goods has been ascertained, the refund will take place within thirty (30) working days through the same payment method used by the customer to purchase: any customs charges will be deducted from the value of the returned purchase.
It should be noted that the integrity of the product to be returned is an essential condition for the exercise of the right of withdrawal and that Sergio Capone srl will comply with the necessary controls at the time of return. The product must be returned together with its original packaging, related documentation, and any additional components, without exception.
Please also note that:
- at the time of receipt of the order please check the state of the packaging, if you find bad condition of the packages, accept the goods by reporting on the delivery note the words: “YOU ACCEPT WITH RESERVE”
- In case of shipment outside the EU, the lack of collection at customs of the items by the Customer, will determine the charge of customs duties on the final refund of the product.
You can pay for the items on the site by PayPal, Credit Card, Bank Transfer.
NB: in the case of bank transfer, the products will be shipped only after Sergio Capone srl receives the payment itself.
Finally, it is possible to pick up your order and make payment directly in the store, to find out which of our stores are
click here
. In the store the customer can pay in cash or with credit cards. Once you have decided what to buy, you need to notify Sergio Capone Ltd. Customer Service via email or Whatsapp that you would like to pick up the item at the desired store. We will communicate from which day the item will be available and from that moment the customer can go to collect it for a maximum time of 10 working days. In case of non-collection and then payment, the items will be put back on sale. For more information discover our FAQ on payments.
The answer to your question may be found in the frequently asked questions
You can also contact us on whatsapp at +39 3468497240 or by email by writing to [email protected]
Customer service is available Monday through Friday from 9:30 a.m. to 1 p.m. and 4 p.m. to 8 p.m.
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